Ryan Penny, Owner and Manager at Disaster Response

Fire Damage and Restoration Services in Grand Rapids, MI

Give Us a Call Today at 616-201-1628

If your Grand Rapids, MI home or business suffers from fire or smoke damage, you can trust that Disaster Response is here for you.

A fire can be a potentially traumatic experience. At Disaster Response, we understand this, which is why we work with home and business owners in Grand Rapids, MI to return their building to its’ pre-fire state. With trained technicians and advanced equipment, we can work to fix everything from soot and ash to smoke damage.

What We Fix

Soot

We have tools available to us that allow us to remove soot from the items in your home or business, eliminating all traces of the fire.

Ash

Hot ash can burn and stain your items. Fortunately, we specialize in reversing the effects of ash, working to clean your property quickly.

Smoke Damage

The longer you wait after a fire, the more difficult it becomes to repair the smoke damage. Be sure to give us a call immediately.

Smell

The smell of fire could linger in your homes for years if you don’t take the proper steps to address it. We work to deodorize your property and remove the smell of smoke.

How to Minimize Recovery Time When Dealing With a Fire Disaster

Understand Your Insurance Policy

To reduce the recovery time you must understand the inclusions and exclusions in the insurance policy. Thoroughly read over insurance documents, and get a deep understanding of what is being paid for. Fire damages on average amount to over $20,000, so you'll want to know exactly what's being covered. 

Pre-Testing

Determine the non-salvageable items that have been burned. Then, determine how far the smoke and soot has impinged the remaining materials in the structure. We check all surfaces thoroughly and take samples to determine how far the soot has traveled and how widespread the damage is. 

Removal

Perform cleaning and source removal ( demolition of materials non-salvageable). This should always be done before post-testing.

Post-Testing

Repeat the pre-testing process, and look under a microscope to ensure all soot and smoke has been removed for a true deodorization process.


Why Choose Disaster Response?


What Makes Us Different?

Cost

Failure to clean appropriately after a fire, even a minor one could have long-last effects. Because your insurance company pays for our services, there’s no excuse not to give us a call.

Time

When there’s a fire, we’re typically there before the ashes stop smoldering. We provide same-day service to our customers to help minimize secondary damage. This is the fastest turnaround time in the industry.

Technicians

Each one of our team members is well trained and certified when it comes to fire restoration. We genuinely care about our customers and understand how traumatic this time is for you. That’s why we put in the highest attention to detail.

Equipment

Over the years, we have purchased state-of-the-art equipment designed explicitly for fire cleaning and restoration. Our technicians are trained to use each piece of equipment. We also have inspection tools to help us locate hidden areas of interest.

Process

We have been customers in Grand Rapids, MI for more than 20 years, which has allowed us to perfect our process. We not only provide the fastest results, but we find hidden damage that others miss. We’ll also work with your insurance company directly.

Reliable Network

With years of experience, we have developed many relationships in the industry. We have partners who aid with the insurance claim process. We have numerous other contacts who are on-call to provide us with their expertise.

Give Us a Call Today!

616-201-1628

Our Process

Assess the Damage

When a fire breaks out in Grand Rapids, MI and you call one of our restoration experts, they’ll dispatch a team to your home immediately. Once we can ensure that the fire has been put out, we’ll work quickly to begin assessing the damage to your property.

Salvage Personal Items

A fire could destroy your property, which is why it’s critical to save everything possible. Our team members will peel through your property and remove anything possible, where we can then determine if it’s worth trying to save or salvage the piece.

Remove as Much Damage

Once we’ve removed your personal items, we’ll then begin removing damaged parts of the property. While doing so, other team members will assess the situation to determine the best course of action is moving forward. These moments are critical, as they allow us to craft our restoration strategy.

Remove Irreparable Materials

We’ll immediately rip out anything on your property that we deem irreparable. If we allow irreparable materials to stay in your home or business, we risk the structural integrity of the building significantly. Quickly removing irreparable elements enables us to begin the rebuilding and healing process.

Insurance Process and Rebuild

After removing irreparable materials, we’ll begin rebuilding your property. Other members of our team will start working with your insurance company to ensure they receive the correct claims forms. We do this for you so that you don’t have to stress or worry.

Follow Up

Even after we’ve restored your home to its’ pre-fire condition, we’re not done working together. We’ll check in and follow up periodically to ensure that there is no lingering soot, ash, or smoke damage. We’ll also confirm the smell of the fire is eradicated.


Technologies We use for Assessing and Repairing Fire Damage

Thermal Fogger

This machine introduces a heated fog to your building, replicating the fire. The fog carries a deodorizer. When heated, the pores of your home, which are currently housing soot, will reopen. Then, the deodorizer will enter the pores to clean soot and ash.

Negative Air Machine

This machine gives us pinpoint control over the airflow in your home, allowing us to isolate smoke damage and prevent cross-contamination. The device also contains a 3-stage HEPA filtration system to purify the air, keeping your family and our workers safe.

Chem Sponge

This state-of-the-art cleaning tool is embedded with special cleaning tools that are designed to tackle soot. Using the tools allows us to clean your personal items quickly, removing all traces of soot or ash. The machine will enable us to remove carbon safely.

Lift Tape

We use the lift tape both pre and post-cleaning. The tape picks up soot, which we then allow a third-party to examine underneath a microscope. The third-party analytics company will tell us whether we need to continue removing residue. This holds us accountable and helps ensure your home is clean.

Ultrasonic Cleaning Machine

This machine consists of a metal tank that we can use to dip materials covered in smoke or soot. The device utilizes water, cleaning agents, and sound waves to create tiny bubbles meant explicitly to remove all traces of the fire.


Specific Services

Document & Media Recovery

If you did not keep your valuables in a fireproof safe, we could work to try to recover sensitive information.

Equipment Restoration

Even if a piece of equipment is badly burned, our team of experts specializes in restoration. We’ll work to salvage everything possible.

Contents Restoration

With our advanced equipment, we can clean the contents of your home and restore it to pre-fire levels. We get rid of signs of soot and smoke.

Electronics Restoration

Our ultrasonic cleaning machine can handle electronics. No matter what your device is, we’ll work to restore it before you write it off as a loss.