Why “About You” Rather than “About Us”?

Why would we break from the tradition of writing ad nauseum about one’s own company?

Because we believe that what we do, at its most basic, is never about us. It’s all about you. Your situation. Your needs. Your satisfaction. Engineering our processes to help you quickly recover from fire, flood or disaster, our total focus is aimed at you—our valued customer.

Who We Are

I’m Ryan Penny, owner and manager of Disaster Response. As the second-generation leader of Disaster Response, it is my greatest honor to be able to help anyone affected by a disastrous event at their home or business. Acting as your advocate through the entire process, we simply aim to help you restore your belongings and get back to life as you know it through our professional disaster response and restoration services. Driven by the characteristics passed on to me by my father, I strive to keep each client in the West Michigan area and beyond and their immediate needs as our company’s highest priority. For me and my team, it’s never been about profit, bottom lines, and yearly projections. Our focus has always been aimed at providing expert-level disaster preparedness and response services right when you depend on them the most. Exceeding even the rigorous standards of the Institute of Inspection, Cleaning and Restoration Certification (IICRC), it is the goal of my staff and I to fully handle the situation with superior service and care.

Consultative Approach

Striving to offer far more than our competitors in West Michigan, my consultative approach is designed to offer more than simply clean up the mess left behind after a destructive event. I advocate for you with insurance adjustors, helping you avoid being denied coverage while eliminating the obstacles and reducing hiccups that often slow down the check-writing process on the part of the insurance company. Double and triple-checking every aspect of your claim, I work to ensure that the adjusters understand the true value of your damaged property and that you quickly receive fair compensation. We’ll even show you how and when to work with a public adjuster in order to circumvent the inefficiencies of some insurance companies.

Quality Work & Detail-Oriented Processes

With me and my expert disaster response team, you’ll never have to worry about whether all the “t’s” have been neatly crossed or if the “i’s” have actually been dotted. We’ve got you. And we won’t rest until you experience the peace of mind that only comes from knowing things have been set right. Contact us today to learn more about how we can help you.