There are few things worse than discovering, at 4:00 am, that the bottom of your water heater has rusted out and given through, releasing more than 50 gallons of dirty water and flooding on your newly installed wooden floor in your second story condo. Unless you happen to be the downstairs neighbor, whose ceilings, kitchen cabinets and walls are all now flooded and damp too.
Having seen this, and many other situations comparable to this in Grand Rapids, MI we’re pretty much the experts at handling the nasty, often extensive, damages that result from water-based accidents.
If taken care of improperly, water damage isn’t really taken care of at all. Any traces of moisture left behind can cause years of structural issues that can affect your safety and your health. By the way, water could care less if your building is for residential or commercial use. Water emergencies happen in office buildings, retail spaces, and industrial parks all the time. If pipes run through a building, water can run through it too—in not so preferred ways.
What you need is a professional who understands the dirty little secrets of water and where it likes to hide. What you want to look for is a dehumidification expert you can trust to use the proper equipment and tools to thoroughly mitigate all traces of moisture. What you should expect is complete care and professionalism, even after the project is complete.
Because, now that it’s dry—what do you do? Does your insurance agent understand the high-end flooring you chose was custom-made and are willing to pay the difference? Do they care that the downstairs neighbor is threatening a suit if repairs aren’t handled soon? Helping you navigate through the process of restoration, we strive to relieve your stress and get back to life as you know it. By advocating for you with your insurance company, helping to complete claim filings and paperwork, and facilitating repair work, we go beyond what you would normally expect an emergency restoration company to do.
Calling your local disaster responseteam in Grand Rapids, MI as soon as possible after a watery disaster is paramount. Why? The longer your home or business and other items are allowed to sit in water, the more damage is inflicted and the higher the chance there is for mold to grow. Unfortunately, if mold begins to grow, the restoration process is lengthened, meaning more time away from your home or your business operating at half-speed. Call Disaster Response right away — our disaster response team is on standby and ready to take your call 24 hours a day and 7 days a week.
The first step of the water damage restoration process is for the disaster response team to examine the damage. To know the extent of the damage, possible complications, and other aspects of the job, it is crucial for your contractor to thoroughly assess the situation and level of damage. As we mentioned above, call Disaster Response right away to get the process started right away!
After we know what we are dealing with, we will most likely drain the standing water and start removing the loose items of your home or business, and decide what can be dried out and salvaged and what must be properly disposed. Whether or not we can save an item can depend on a few things: the duration of time that an item has sat in the water and the type of water that it is sitting in. If an item has sat in the water for a while, it may have already begun to deteriorate or to mold. Also, items that have been sitting in sewage may be less likely to be saved for obvious reasons. Though it may be easy to mistake that water from the tap that has flooded your home or business is safe to wade into, don’t be fooled! Any standing water and any flooding event can result in dangerous conditions. Avoid wading into floodwaters if possible!
Once standing water has been drained and all loose items have been removed, then the disaster response team will temporarily install large industrial fans and other water damage restoration equipment and work towards returning the area to its natural level of humidity. For this reason, it is important to hire the professionals; we have the equipment and tools to get the job done right. Also, we can assess what other processes must be added to sterilize the area: different types of flood waters, (i.e. clean water, slightly contaminated water, or water with sewage or other hazardous materials) will determine the duration of the dehumidification process.
Once the area is dry, we will begin removing the structural elements that cannot be salvaged. Making sure that all contaminated and materials are removed is important not only for your safety, but also for the integrity of your home. Structures that are damaged may be more likely to grow mold and won’t be reliable structural elements of your home. Leaving these compromised parts will cause problems in the future and may cost you more money in the long run. Avoid all of that and hire professionals that you can trust who will do the job right the first time.
Next, it’s time to start rebuilding and restoring your home or business. Once you’ve completed the rebuild, it’s time to submit your claims to the insurance company. This is often the part of the water damage restoration process that is at times wrought with more obstacles because many homeowners don’t really know what their policy covers. Also, some insurance companies can take advantage of the situation. We don’t know about the competition, but Disaster Response won’t just help you through the dehumidification process, but we have your back when it comes to the claims process as well. Our professional advocatesare on your side.
It is easy for many contractors to fall into thinking that those that they are helping are just a “job.” However, that is just one of the many areas in which Disaster Response is different. You aren’t a job, you are our neighbor and we are honored to help you. We understand how stressful, scary, and frustrating the water damage restoration process can be, and want to be there for you every step of the way and hopefully, waylay much of the possible headaches along the way.
When disaster strikes it’s easy to want to handle it yourself, especially if you take care of everything else around the house. However, water damage restoration isn’t just another DIY project. It takes professional tools and equipment that can’t be found at your local home improvement store and it requires expertise only found through professional training and years of experience. When you call us, you can expect the best:
We completely support those who want to do-it-yourself and figure out any obstacle that life presents, but as we mentioned above, water damage restoration and the dehumidification process isn’t a DIY kind of project. You need the proper equipment, as well as the skills and expertise to get the job done right. We have the experience to see those little warning signs that the layman might not even notice or question.
If you DIY a project, it is safe to say that, after completion, it might need a few tweaks. When you are doing water damage restoration, there isn’t room for error, and in many cases, no room to make adjustments. If you get one step of the process wrong, then you may need to completely redo the entire project. For example, if you don’t get the area completely dry, mold could start growing in the walls or in the remaining building materials, causing you to be exposed to harmful mold and spend even more on repairs. We’ve been doing this for over 30 years in Grand Rapids, MI —- we know what we’re doing.
Whether it was just your kitchen floor or it was your entire basement, when you contact our professional disaster response team for water damage restoration, you can have peace of mind. Why? First of all, we take pride in our work. Secondly, we care about you. When we get your call, we don’t think of you as “just another job.” We see you as someone who has just had a devastating loss and want to use our skills and resources to help you get back on your feet.
We all appreciate what our insurance provides for us until we feel like they have let us down. Insurance can be tricky to understand. However, it isn’t impossible to comprehend. Below, we are going to cover the basics of what your insurance policy should cover in regards to water damage. If you feel frustrated with the claims process and are unsure if you are being treated fairly, contact our WatchDog Program! We are on your side.
To fully understand your insurance policy and how your coverage works, you must first know that the source of the water damage plays a key part in determining if and how much is covered by your insurance company.
If your home is damaged from a burst pipe, hot water heater, steam boiler, AC system, washer, dishwasher, sprinklers, or any other appliance, then it is classified as sudden or accidental discharge. In some cases, the damage will be covered, but in others, it won’t be covered or only partially covered or only part of it will be covered.
We hope this stinky mess never happens to you. However, if it does, you need to know what to do. Due to issues that can occur with the city’s system because of a massive rainstorm, or from blockages such as tree roots in the the sewer lines, you can have water damage from a backup into your house. Generally, your insurance company won’t cover costs resulting from these sources of water damage.
There are a variety of reasons why your tub, sink, or toilet might overflow: a clog, a child’s curiosity, or another plumbing issue. If the overflow is a result of poor maintenance, then it most likely won’t be covered. If you are not at fault, then your policy should cover the costs.
You would think that everything is considered flood damage. If you’ve been describing what has happened to your home, you probably said that “it flooded.” However, technically, in “insurance speak,” flooding only results from a specific source: natural water that has seeped into your home and your neighbor’s home. An instance that flooding will be considered “water damage” is when you are the only person affected by the flooding. If you live in a place that has a high-probability towards flooding, you should invest in flood insurance.
To fully understand what your homeowner’s insurance covers, it is best to consult your insurance agent about your specific policy, but we will break the basics of what is and isn’t covered below.
God bless each of you and your company. We were impressed by the professionalism of your employees’ demeanor. They were very polite and helpful (and patient regarding our many questions).
They always dealt with the situation immediately! Every time I called the Disaster Response to speak with Ryan or anyone else, they always dealt with the situation immediately or quickly got back with a response.
Ryan and his crew were phenomenal! They helped us get back to normal as quickly as possible. They were professional, here on time every morning, and cleaned up behind themselves daily until the job was complete.
The best disaster response team around! Very helpful and caring with your emergency clean up needs. They go above and beyond to take care of your fire, water, smoke, and mold damage.
Woke up to flooded basement at my home in Caledonia, MI and called Disaster Response. They were able to come out right away in the morning and take a look at everything. They are definitely a great company to work with and I would recommend them to anyone!
Ryan Penny and Disaster Response went above and beyond. When my basement flooded, Ryan came over within an hour... His crew was there the next morning and they provided exceptional, reliable and expert service.