What Do You Do When Disaster Strikes?

Water damage is something that we don’t think will happen to us in Kentwood and as a result, many of us don’t prepare for it. It’s easy to think of water damage in the extremes such as when a basement floods or when our home is ransacked by a large-scale natural disaster. But water damage can occur in both large and small proportions and it can happen to anyone: a dishwasher malfunctions and drenches the floor, or a bathtub overflows. We hope that disaster never strikes any of our neighbors in Kentwood, but know that if it does, someone has your back and that someone is Disaster Response.

Disaster Response is Just a Call Away!

Disaster can happen at anytime and it will never happen at a convenient time, because, really, when is disaster convenient? Disaster can strike at 3:00 a.m. as likely as it will happen at 3:00 p.m. No matter when it happens, you can call us, day or night, rain or shine. Disaster Response knows that disaster never sleeps and so, we have caring disaster response teams on call ready to come to your aid in Kentwood.

Someone to Help You Every Step of the Way

We don’t just help you with one part of the water damage restoration process. We can be a guide and compassionate advocate every step of the way. From the moment you call us you can expect comprehensive services. Need mold testing? We have that! No sure how to approach the claims process? We have years of experience working with customers and the insurance claims process. We also offer public adjuster services, so if there is a dispute between you and your insurance, we can mediate and can help you come to a fair conclusion.

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Water Damage Restoration Process

To Begin With . . .

The first steps of the water damage process will depend on the disaster that has occured, but usually it begins with resolving the problem or stopping up the source of the water and removing standing water from the area. The longer water is allowed to sit, the more damage that can occur. No matter the type of water, it can carry pathogens which are harmful for your health, and standing water can create the perfect environment for mold to grow.

Salvage Personal Items

Before or after dehumidification, all personal items must be removed that can and can not be saved. Before assuming the worst, be sure to ask our disaster response team if something can be saved. We offer restoration services for electronics and various other contents in your home and business. Using the right tools and with experienced skills, your most prized possessions can, in some cases, be saved.


After the source has been identified and the standing water has been removed, it is time to dehumidify the area. Dehumidifying involves temporarily installing large commercial grade fans that will dry the area up and return it to its original humidity level. As mentioned above, it is important that the area be dehumidified as soon as possible to avoid mold growth. Mold is extremely dangerous for your health and can cause serious health conditions and complications. Also, it can structurally compromise your home and create even more damage and thus cost you even more money in the long run.

Remove Irreparable Materials & Items

During this process, parts, if not entire walls may need to be removed, and carpeting and other flooring will most likely need to be pulled up. If affected building materials aren’t removed, it could cause problems in the long run such as mold growth and structural compromise. For this reason, it is incredibly important that you hire an experience disaster response team who knows exactly what they are doing during the water damage restoration process. Failing to do so could result in costly repairs and healthcare bills in the future.

Mold Testing

Before starting to rebuild, it is smart to have your home in Kentwood tested for mold. If you heeded the cautioning and started the water damage restoration process right away, you most likely will not have to worry about any mold growing in your home. However, mold testing can give you peace of mind and make sure that you are in the clear to begin rebuilding your home without complications that could have been avoided.

Mold Removal

If your home tested positive for mold then you must have the mold removed right away. Mold remediation is one of the last steps in the water damage process. During mold remediation, effected materials will be removed and those that can be salvaged will be treated to avoid any possible mold growth in the future. Because we offer comprehensive disaster restoration services, we can help you every step of the way, lending a hand as you pick up the pieces to get back to your life in Kentwood.

Disaster Response & Your Home

After all the water, damaged materials, and mold have been removed and eradicated from your life, next, it is time to rebuild and submit your claims to the insurance company. As we mentioned above, if you need a guide through the claims process, we are here for you. We have been in the business of helping those in the Kentwood area get back on their feet for over 30 years and have seen it all. We have worked with a variety of insurance companies and would love to use our expertise to help you get through the last stages of the restoration process and back to life as usual.

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Why Should You Call The Professionals?

If you are the main person who takes care of the “honey-do” list or likes to be self-sufficient and do-it-yourself, it’s easy to think that when you’re standing ankle deep in water that you can take care of it. However, there is more to restoring your Kentwood home after disaster has struck than just vacuuming up the water and letting your home dry.

Water Damage Isn’t a DIY Project

Though we admire those in Kentwood who are self-starters and want to take care of the mess themselves, water damage restoration isn’t a DIY project. Why?

You Need The Proper Tools & Equipment

When you are cleaning up from any disaster, you need industrial-grade equipment and tools to make sure that you not only remove all the water in the area, but also return the affected space to the humidity level that it was prior to the disaster.

Restoration is a Skill & Experience Is A Must

There is more to restoring your home after a disaster than just using some old towels to sob up the mess. Restoration takes hours of training and years of experience to get it right — and you need to get it right! If you don’t, this could mean conditions that could endanger your safety and health, and could cost you more money due to tearing out the original restorated construction.   

Why You Should Call Us

There are a few reasons why you should call the professionals and there are many more reasons why you should call us.

We Know What We’re Doing

Disaster Response has been in the business of helping our clients in Kentwood recover for over 30 years. Also, we take great pride in what we do. We understand that the quality of our work affects our neighbors and affects them during the time that they need us the most. For this reason, you can rest assured the we know what we are doing.

We Will Do It Right the First Time

Because we care about you and take pride in our work, we do it right the first time. Water damage restoration must be done correctly — and done correctly the first time. When water damage restoration is done right, you can have peace of mind knowing that even though your home suffered a major blow, the pieces have been picked up and put back together again properly.

We Want to Give You Peace of Mind

We understand how devastating a disaster can be and have seen the havoc that it can wreak on families in the Kentwood area. For these reasons, we want to do all that we can to give you peace of mind. We do this through our quality of work and how we will be with you through each stage of the process.

We Will See It Through

We can help you through every step of the process. We provide comprehensive services that you may need in addition to water damage restoration. We provide mold testing, mold removal, as well as content restoration and electronics restoration. Additionally, our WatchDog Program can help you through the insurance claims process.

In all that we do as Disaster Response, we put you first. Learn more about us and contact us with your specific questions!