Q: What does Disaster Response restore?
A: We specialize in restoring electronics and possession for commercial and residential residents in Grand Rapids, MI that have been damaged by fire, water, and mold.
Q: How long has your company been in operation?
A: We have been serving home and business owners in Grand Rapids, MI for nearly four decades.
Q: Can I trust you with my equipment?
A: One of the things on which we pride ourselves the most is how reliable and honest our technicians are. Our team of experts understands that this is a traumatic time for you. Their sole goal is helping you navigate through this difficult time and working to restore your valuable possessions.
Q: What type of equipment do you use?
A: The short answer – only the best! Having worked in the restoration industry for so long, we have accumulated various pieces of state-of-the-art equipment designed to solve a wide array of problems. The experience has also afforded the technicians to identify which type of equipment is best in particular situations.
Q: How long will I have to wait after I call your team?
A: Upon calling our team, a restoration expert will immediately begin gathering information about your situation. They’ll they advise you to what steps to take over the course of the next couple of hours. We guarantee that we will be on site in less than three hours. This is the fastest turnaround time in the industry.
Q: What if I have recurring issues with my damage?
A: At Disaster Response, we take the time to put preventative measures in place to prevent disaster damage from becoming a recurring issue. However, we make it a point to follow up with our customers routinely to help make sure that mold has not started to appear and that the structural integrity of your building is still intact. We feel that this is customer service unavailable anywhere else.
Q: How will insurance repay for your services in Grand Rapids, MI?
A: One of the common misconceptions about our disaster relief and restoration services is that the customer must pay out of their pocket and then hope to be reimbursed by their insurance company. However, this is not the case! We work with your insurance company, who will pay us directly. We understand that you have other financial obligations after a disaster, which is why we ensure that you won’t have to pay us out of pocket.
Q: How do I file insurance claims?
A: Not only does our team specialize in restoration, but we’ll also help you submit your insurance claims in Grand Rapids, MI.
God bless each of you and your company. We were impressed by the professionalism of your employees’ demeanor. They were very polite and helpful (and patient regarding our many questions).
They always dealt with the situation immediately! Every time I called the Disaster Response to speak with Ryan or anyone else, they always dealt with the situation immediately or quickly got back with a response.
Ryan and his crew were phenomenal! They helped us get back to normal as quickly as possible. They were professional, here on time every morning, and cleaned up behind themselves daily until the job was complete.
The best Disaster Response team around! Very helpful and caring with your emergency clean up needs. They go above and beyond to take care of your fire, water, smoke, and mold damage.
Woke up to flooded basement at my home in Caledonia, MI and called Disaster Response. They were able to come out right away in the morning and take a look at everything. They are definitely a great company to work with and I would recommend them to anyone!
Ryan Penny and Disaster Response went above and beyond. When my basement flooded, Ryan came over within an hour... His crew was there the next morning and they provided exceptional, reliable and expert service.